Guidelines & SOPs
Consistency is king in the digital space, and standardizing approaches across different departments and divisions can prevent each new team from having to reinvent the wheel, or losing sight of shared mission and vision .
Digital Strategy and Maturity Model
Content accuracy and timeliness is not only key to the health of a website, but critical for fulfilling NIA's mandate to build public trust with up-to-date research into aging and longevity. A robust review schedule and clear guidelines on when to archive content helps us meet these goals on the NIA web portfolio.
Keeping content current and updated is critical to fulfilling NIA's mandate to build public trust and share up-to-date research into aging and longevity. A robust review schedule and clear guidelines on when to archive content helps us meet these goals and maintain quality in the NIA web portfolio.
With the sheer volume of content produced at NIA many people work on the backend of the site. To protect the integrity of the site and maintain clear documentation and continuity, we created a "Web Admin Guide" with information on page types, use cases, and required accessibility and usability practices.
This plan documents how the web team will coordinate between contractors, IT, and institute staff on next steps, identifies points of contact, and provides clear instruction on how to document and assess outages after the fact so the web team can work on preventing future outages wherever possible.
This resource is proprietary and cannot be shared.